Terms and Conditions for Online Flower Delivery in Cranford

Welcome to Cranford Florist: Online Flower Delivery Terms and Conditions

These Terms and Conditions govern the use of the online flower delivery service provided by Cranford Florist through our website. By placing an order with us, you agree to be bound by these Terms and Conditions. We recommend you read them carefully before making any purchase. These terms are intended to provide transparent, fair service for customers ordering flower delivery within Cranford and surrounding areas.

1. Definitions

In these Terms and Conditions:

• "We", "Us", "Our" refers to Cranford Florist, the operator of this website and provider of flower delivery services in Cranford.
• "You", "Your", "Customer" refers to any person or entity placing an order through our website.
• "Website" refers to Cranford Florist’s official online sales platform.

2. Service Scope

Cranford Florist specialises in fresh flower arrangements and related products, offering efficient online ordering for delivery in Cranford and surrounding areas. Our service includes flower bouquets, arrangements, and selected gifts as presented on our website.

3. The Order Process

To ensure a smooth and efficient online shopping process for flower delivery in Cranford, our ordering procedure is set out as follows:

1. Product Selection: Browse the products displayed on our website. Select your preferred flower arrangement or gift and add it to your cart.
2. Checkout: Proceed to checkout, where you will be prompted to provide accurate delivery details, your preferred delivery date, and a message for your recipient (if applicable).
3. Order Confirmation: Upon submitting your order, you will receive an on-screen confirmation and a summary of your order. Please review it carefully for accuracy.
4. Contract Formation: Acceptance of your order and the formation of a legally binding contract take place only when you receive a confirmation email from us stating that your order is being processed. We reserve the right to decline an order for any reason, in which case we will notify you and refund any payments made.

4. Payments and Pricing

Accurate pricing and secure payments are essential for a trusted online flower delivery service in Cranford. We operate as follows:

• Prices: All products are priced in Pounds Sterling (£) and are inclusive of Value Added Tax (VAT) unless otherwise stated. Product prices and delivery charges will be clearly displayed at checkout.
• Methods of Payment: We accept payment by major credit and debit cards. Alternative or additional payment options, if available, will be displayed at the checkout stage.
• Payment Authorisation: The payment process is completed at the point of order placement. If payment is not authorised, your order will not be processed.
• Pricing Accuracy: We make every effort to ensure that all prices on our website are accurate. In the event that a product is listed at an incorrect price, we reserve the right to refuse or cancel orders at the incorrect price, and offer you the option to reorder at the correct price.

5. Delivery Policy

Our delivery services cater to Cranford and surrounding areas, ensuring prompt and reliable flower delivery. The main points are:

• Delivery Areas: We deliver to Cranford and the surrounding local areas. If you request delivery outside our service area, we will notify you and either arrange an alternative or issue a full refund.
• Delivery Dates: We aim to deliver on the date chosen at the time of order, subject to seasonal availability and other factors beyond our control.
• Special Occasions: During busy periods such as Valentine’s Day and Mother’s Day, we recommend placing your order well in advance to ensure desired delivery timings.
• Unsuccessful Deliveries: If the recipient is unavailable at the time of delivery, we will leave your flowers in a secure location, with a neighbour, or as per delivery instructions, where possible. If no suitable option exists, we will leave a notification card and attempt to arrange redelivery.
• Incorrect Information: It is your responsibility to provide complete and accurate delivery information. Cranford Florist cannot accept liability for failed or delayed deliveries where incorrect or incomplete information was provided.

6. Substitutions and Product Variations

Due to the seasonal nature of flowers and the availability of specific varieties, substitutions may occasionally be necessary to fulfil your order. Any substitutions will be of equal or greater value and will match the style and colour scheme of your chosen arrangement as closely as possible. We make every effort to ensure our florists capture the essence and quality depicted in product images on our website, but natural variations should be expected.

7. Cancellations and Changes

We understand that sometimes plans change. Our cancellation policy is as follows:

• Order Cancellations: Orders can usually be cancelled without charge if a cancellation request is received before your flowers have been arranged or dispatched. We recommend notifying us as soon as possible should you wish to cancel.
• Refunds: Approved cancellations will be refunded in full to the original payment method within a reasonable timeframe.
• Non-cancellable Orders: Orders that have already been prepared or dispatched cannot be cancelled or refunded, as flowers are perishable goods.
• Order Amendments: We will do our best to accommodate changes to your order, provided we receive your request before your order has entered the preparation or dispatch stage.

8. Returns and Complaints

We are committed to providing fresh and beautiful floral arrangements for every order. If you are dissatisfied with your purchase for any reason, please contact us promptly. Due to the perishable nature of flowers, returns are generally not possible; however, we will investigate any concerns and, where justified, may offer a replacement or partial/full refund at our discretion.

Complaints must be raised with us within 24 hours of delivery to allow us to properly investigate and resolve any issues.

9. Intellectual Property

All content, including but not limited to text, images, and designs, displayed on the Cranford Florist website remain the property of Cranford Florist or our licensors. Unauthorised use, copying, reproduction, or modification of any content is strictly prohibited without prior written consent.

10. Limitation of Liability

While we take great care in delivering high-quality fresh flowers to our customers across Cranford and surrounding areas, our liability is subject to the following terms:

• We shall not be liable for indirect, incidental, or consequential losses related to the use of our website or delivery of our products.
• Our aggregate liability in connection with any single order shall be limited to the value of that order, including any delivery charges paid.
• We accept no liability for failure to perform our obligations where such failure is due to events beyond our control.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or for any other liability that cannot be lawfully excluded under UK law.

11. Customer Responsibilities

You are responsible for providing accurate information to facilitate the delivery of your order and for ensuring the security and privacy of your online account and payment method. You also agree to use our services under these Terms and all applicable laws and regulations.

12. Privacy and Data Protection

We handle your personal information in accordance with UK data protection laws and our Privacy Policy, which outlines how we collect, use, and safeguard your data when you use our online flower delivery service.

13. Changes to Terms and Conditions

Cranford Florist reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective from the date of publication on our website. We recommend you review these Terms periodically to remain aware of any updates affecting your rights and obligations.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising in connection with them or with any order placed via the Cranford Florist website, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts.

15. Application of Terms

These Terms and Conditions apply to all online purchases made by customers located in Cranford and the surrounding areas. By placing an order, you confirm that you have read, understood, and accepted these terms in full.

16. Contacting Us

If you have any questions regarding these Terms and Conditions or require additional clarification, please reach out to us via the contact form on our website or by post. We value your feedback and will endeavour to respond to all queries as promptly as possible.

Thank you for choosing Cranford Florist for your flower delivery needs in Cranford and the local community. Your trust and satisfaction are our priorities, and we look forward to delivering fresh, beautiful flowers for all your special occasions.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cranford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cranford.

For assistance with orders, returns or account queries, please fill out the Contact Us form.