Cranford Florist Returns, Refunds and Fresh Flowers Policy
Fresh Flower Guarantee for Cranford
At Cranford Florist, we pride ourselves on providing the freshest and most vibrant flowers to the Cranford community. Our fresh flower guarantee ensures that every bouquet and arrangement leaving our shop meets our high standards, reflecting our commitment as your trusted local florist serving homes and businesses throughout Cranford and the surrounding area.
Damaged-On-Arrival Policy
Your satisfaction is our priority. If your order arrives damaged or does not meet your expectations in terms of freshness, please inspect your delivery as soon as it arrives. Should you notice any wilting, bruising, breakage, or other forms of damage, notify us within 24 hours of delivery. This allows us to assess the issue quickly and offer a prompt solution. It is helpful if you can provide the original packaging and photo evidence of the issue to assist in our resolution process.
Freshness Window and Quality Commitment
We guarantee that our flowers will remain fresh for a minimum of five days from the date of delivery, provided that our recommended care instructions are followed. Each bouquet is crafted on the day of dispatch to ensure optimal quality. If you find that your flowers do not last as long as promised or arrive looking tired, please reach out to us within the five-day window. Our team is always ready to assist and uphold our fresh flower promise for all Cranford customers.
Refund and Replacement Options
Your peace of mind matters to us. For flowers or gifts that are damaged on arrival, or if our products fail to meet our freshness guarantee, we offer clear and responsive solutions:
- Replacement: We will arrange for a prompt replacement of your flowers, re-delivering a fresh bouquet to your chosen address in Cranford or nearby areas at the earliest opportunity.
- Refund: If a replacement is not suitable or possible, we will process a full or partial refund depending on the extent of the issue. Our team strives to resolve refund requests promptly so you can shop with complete confidence.
Complaints Process
We value open communication with all our customers. If you wish to make a complaint about your order, service, or any part of your Cranford Florist experience, please contact us within five days of receiving your flowers. Provide as much detail as possible, including photographic evidence where applicable, so we can investigate fully and provide a fair resolution.
Upon receiving your complaint, our team will:
- Confirm receipt of your complaint promptly.
- Investigate the issue, reviewing images and any relevant order details.
- Contact you to discuss your preferred resolution, whether it’s a replacement, refund, or another solution.
- Implement the agreed outcome as swiftly as possible, keeping you informed throughout the process.
Your Trusted Local Florist in Cranford
As a long-standing florist serving households and businesses in Cranford, we believe in integrity, high standards, and building long-lasting relationships with our customers. Our Returns, Refunds & Complaints policies are designed to ensure you always feel secure placing your trust in Cranford Florist, knowing we stand by the freshness and beauty of every delivery.
